[Genetics] Fwd: Genemapper bug

Mon Mar 26 10:31:07 EEST 2007

Hei all,

I've heard that many of the ones using Genemapper 
have got problems with the program as I do. I 
have written to the technical support and since 
it might be of general interest, here's the 
answer I have recieved from them (most 
importantly: the bug cannot be fixed, the only 
longterm solution is to get the upgrade 
Genemapper 4.0, but of course it's not for free...).

Hei Hei,
Julia.

>Date: Fri, 23 Mar 2007 04:37:46 -0700 (PDT)
>From: "Nordic Technical Support" <nordbiosupp at eur.appliedbiosystems.com>
>Reply-To: "Nordic Technical Support" <nordbiosupp at eur.appliedbiosystems.com>
>Cc: jussi.vanhatalo at eur.appliedbiosystems.com
>To: julia.schregel at oulu.fi
>Subject: Genemapper bug [Incident: 070322-000137]
>
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>  Subject
>Genemapper bug
>
>  Discussion Thread
>  Response (Jussi V.)03/23/2007 04:37 AM
>Hei Julia,
>This is a GeneMapper v.3.7 bug and I assume that 
>this the GeneMapper version you have. It's quite 
>odd one because it has been very sporadical 
>issue. I most likely links to things like 
>Windows language and settings and how different 
>users use GeneMapper. It's not a really a 
>database error or a projectr specific error I 
>have reported this bug to our developmemt year 
>2005 and it seems to be fixed in GeneMapper version 4.0.
>
>So, actually the best long term solution would 
>be getting version 4.0. which unfortunately is 
>not free upgrade, but has price tag of around 
>500e / licence. However, it has some really good 
>new features (client-server support) and improvements.
><https://products.appliedbiosystems.com/ab/en/US/adirect/ab?cmd=catNavigate2&catID=600798>https://products.appliedbiosystems.com/ab/en/US/adirect/ab?cmd=catNavigate2&catID=600798
>I'll check with local sales if there is option 
>to give some discount because you have problems with sw bug...
>
>By the way, we have now also a free fragment 
>sizing software available. It could be useful 
>for some small sizing only projects and when 
>optimizing things. It's called a PeakScanner:
><https://products.appliedbiosystems.com/ab/en/US/adirect/ab?cmd=catNavigate2&catID=603624>https://products.appliedbiosystems.com/ab/en/US/adirect/ab?cmd=catNavigate2&catID=603624
>
>Finally, if you want to try to get rid of this 
>error on you GeneMapper 3.7 install, please try these:
>- As you have done, export delete projects and 
>also all other settings using GeneMapper 
>manager. Also export and delete all panels and 
>binsets. After that restart whole computer and 
>import in only the seetings you need. Use "the 
>database defaults settings" as start point 
>(D:\AppliedBiosystems\GeneMapper\Database 
>Defaults). If possible create panels from 
>scratch or if they are big7complex, import only the ones you need.
>- Again as you have done chcek that computer has 
>regional seetings of English US (decimal dot and comma as thousands seprator).
>- Try also to create new Windows username (and 
>remember to check regional options since they are user specific).
>- As a last resort, you could reinstall whole 
>GeneMapper sw. When doing that, make sure that 
>Regional options are English US also during installation!
>
>The trick part with this bug is that most users 
>never see it, but those who have it seems to 
>return easily.´even after reinstallation.
>
>I'm sorry that you have had this bad experince with GeneMapper.
>
>Have a nice weekend,
>-jussi
>
>Jussi Vanhatalo
>
>Applied Biosystems
>Nordic Molecular Biology Helpdesk
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*************************************
Julia Schregel
Department of Biology
P.O. Box 3000
90014 University of Oulu
Finland

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E-mail: julia.schregel at oulu.fi
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