[Genetics] Fwd: Genemapper bug

[Minna Ruokonen]

Hi,

Julia's message is related to the GenMapper error message "Unable to save
panel data: java.SQLEException: ORA-00001: unique constraint XXXX
violated" which at least ten of us working with the program have
experienced.

Cheers, Minna


On Mon, 26 Mar 2007, Julia Schregel wrote:

> Hei all,
>
> I've heard that many of the ones using Genemapper
> have got problems with the program as I do. I
> have written to the technical support and since
> it might be of general interest, here's the
> answer I have recieved from them (most
> importantly: the bug cannot be fixed, the only
> longterm solution is to get the upgrade
> Genemapper 4.0, but of course it's not for free...).
>
> Hei Hei,
> Julia.
>
>
>
> >Date: Fri, 23 Mar 2007 04:37:46 -0700 (PDT)
> >From: "Nordic Technical Support" <nordbiosupp at eur.appliedbiosystems.com>
> >Reply-To: "Nordic Technical Support" <nordbiosupp at eur.appliedbiosystems.com>
> >Cc: jussi.vanhatalo at eur.appliedbiosystems.com
> >To: julia.schregel at oulu.fi
> >Subject: Genemapper bug [Incident: 070322-000137]
> >
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> >  Subject
> >Genemapper bug
> >
> >  Discussion Thread
> >  Response (Jussi V.)03/23/2007 04:37 AM
> >Hei Julia,
> >This is a GeneMapper v.3.7 bug and I assume that
> >this the GeneMapper version you have. It's quite
> >odd one because it has been very sporadical
> >issue. I most likely links to things like
> >Windows language and settings and how different
> >users use GeneMapper. It's not a really a
> >database error or a projectr specific error I
> >have reported this bug to our developmemt year
> >2005 and it seems to be fixed in GeneMapper version 4.0.
> >
> >So, actually the best long term solution would
> >be getting version 4.0. which unfortunately is
> >not free upgrade, but has price tag of around
> >500e / licence. However, it has some really good
> >new features (client-server support) and improvements.
> ><https://products.appliedbiosystems.com/ab/en/US/adirect/ab?cmd=catNavigate2&catID=600798>https://products.appliedbiosystems.com/ab/en/US/adirect/ab?cmd=catNavigate2&catID=600798
> >I'll check with local sales if there is option
> >to give some discount because you have problems with sw bug...
> >
> >By the way, we have now also a free fragment
> >sizing software available. It could be useful
> >for some small sizing only projects and when
> >optimizing things. It's called a PeakScanner:
> ><https://products.appliedbiosystems.com/ab/en/US/adirect/ab?cmd=catNavigate2&catID=603624>https://products.appliedbiosystems.com/ab/en/US/adirect/ab?cmd=catNavigate2&catID=603624
> >
> >Finally, if you want to try to get rid of this
> >error on you GeneMapper 3.7 install, please try these:
> >- As you have done, export delete projects and
> >also all other settings using GeneMapper
> >manager. Also export and delete all panels and
> >binsets. After that restart whole computer and
> >import in only the seetings you need. Use "the
> >database defaults settings" as start point
> >(D:\AppliedBiosystems\GeneMapper\Database
> >Defaults). If possible create panels from
> >scratch or if they are big7complex, import only the ones you need.
> >- Again as you have done chcek that computer has
> >regional seetings of English US (decimal dot and comma as thousands seprator).
> >- Try also to create new Windows username (and
> >remember to check regional options since they are user specific).
> >- As a last resort, you could reinstall whole
> >GeneMapper sw. When doing that, make sure that
> >Regional options are English US also during installation!
> >
> >The trick part with this bug is that most users
> >never see it, but those who have it seems to
> >return easily.´even after reinstallation.
> >
> >I'm sorry that you have had this bad experince with GeneMapper.
> >
> >Have a nice weekend,
> >-jussi
> >
> >Jussi Vanhatalo
> >
> >Applied Biosystems
> >Nordic Molecular Biology Helpdesk
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> >Finland: 0800-5082 38
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> >Sweden: 020 160 16 16
>
>
> *************************************
> Julia Schregel
> Department of Biology
> P.O. Box 3000
> 90014 University of Oulu
> Finland
>
> Mobile: +358-(0)-456798708
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>
> E-mail: julia.schregel at oulu.fi
>