Customer Support substitute position at Blueprint Genetics OY, Helsinki
Blueprint Genetics is a sequencing technology and genetic information start-up company. We are an academic spin-off founded in 2012. We have further developed a Stanford University innovation called oligonucleotide-selective sequencing, OS-Seq, which represents the most effective targeted sequencing strategy in the market (Myllykangas et al 2011, Nature Biotechnology). Blueprint Genetics has harnessed this technology together with our in house built bioinformatics to produce comprehensive and high quality genetic diagnostics tools for clinical diagnostics market. The headquarters of the company are in Helsinki, Finland.
We are an enthusiastic and ambitious team of biologists, physicians, bioinformaticians, geneticists, sales and lab personnel aiming to change the standards of genetic diagnostics. We are looking for an intelligent, organized, creative, social, proactive, well-written person to fill our Customer Support position. In this position one of your main tasks will be customer support so we are looking for a personality who enjoys customer service and has the social and communication skills essential in succeeding in this position. You will also have a supportive role for our sales team. We will be looking for you to operate and manage the things that keep our company running smoothly and teams happy.
Your Primary activities will include - Provide customer support though phone and email. - Handle the diagnostic sample flow - Provide support for the sales team - helping schedule and plan meetings and travel for our sales team; assist email and mail campaigns. - Assist invoicing procedures. - Planning, organizing, and executing events, seminars, and other activities. - Assisting our team in planning internal and external company events with customers, collaborators and investors.
Qualifications: Required Skills - Customer service personality! - Excellent listening, oral, and written skills - it is all about communication! - Organized! - Energy and enthusiasm helps to survive in a start-up environment. - Ability to plan and organize simple to complex events. - Comfortable working in a fast-paced, small team environment. - Excellent time management and prioritization. - It is beneficial to have experienced in use of word processing, spreadsheet software applications, Salesforce, scheduling applications (Outlook/Google), and time management, and accounting software. - Excellent skills in Finnish and English (written, spoken) - Good skills in Swedish can be beneficial (written, spoken)
Education/experience - Bachelor or Masters degree in Life Sciences - 1-2 years of Office management experience in a fast-paced environment is beneficial - Any customer support experience is considered beneficial.
Starting date 18.5. - 11.6 2015. Ends 17.1.2016 (Position may become permanent).
Send your resume and cover letter to: juha.koskenvuo@blueprintgenetics.commailto:juha.koskenvuo@blueprintgenetics.com by 1st May 2015.